We need your personal information (i.e., information by which you are individually identifiable) in order to provide you our services, pay you, get your music to our partners, showcase to you music, answer questions you may have, keep track of all the things happening with your account, provide customer support, collect fees, provide new opportunities, contact you in case of incomplete information, and deliver new products, updates and a high quality customer experience.
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, how long you stay, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Additionally we use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We collect Device Information using the following technologies: - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a subscription or attempt to make a subscription with an account through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, paypal address, email address, and phone number. We refer to this information as “Order Information.”
To offer you our services and products, Traxbeat will need basic personal information from you that might consist of all or part of the following: the name of the account holder; physical address; email address; phone numbers; credit/charge card information to collect from you various fees and charges for services and/or products; bank account and/or PayPal account information for deposits of money owed to you from the sale or licensing of your music; and your tax identification number for tax purposes when applicable. In addition, we might ask for personal information that will help remind you of your Traxbeat account user name and/or password in the event you forget or lose such information.
If you use our Traxbeat service to connect to third party services, including “Social Media Platforms” such as Twitter, Facebook, SoundCloud, Instagram and MixCloud, we will also archive certain information unique to you and your Traxbeat activities, including but not limited to: user generated content (such as messages, posts, comments, pages, profiles, images, feeds or communications exchanged on the Social Media Platforms), additional customer profile information (such as age, gender, employer, profession, geographic location, education information, financial status, habits and preferences); and information relating to your real time location.
Traxbeat may also collect non-personal information from you, including the names of your songs and albums and the associated artists; the year that your recordings were made/released; and the name(s) of the person or entity that owns and controls the rights to the songs, albums and/or artwork that you deliver to Traxbeat. Such information may, without limitation, be used to keep track of how certain albums and/or songs are getting rated or selling for ranking charts. Please note that by using the Traxbeat service, you agree that Traxbeat shall have the right to provide information relative to the sales of your recordings to third parties, to aggregate such information in charts and other comparative informational materials, and to disseminate the same in any manner. From time to time Traxbeat might also present you with a voluntary survey or questionnaire about our current or possible future services or products that solicits non-personal information from you.
Please note that some of your information may remain in our records even in the event that your account is closed.
Your personal information may also be disclosed to law enforcement officials or third parties if Traxbeat is required to do so by law. Furthermore, in the event that Traxbeat receives notification that any content you have posted online using the Traxbeat service infringes on the rights of a third party, Traxbeat may, in its good faith discretion, disclose your contact information to such third party.
Traxbeat will take appropriate administrative, technical, physical measures and more to safeguard your personal information against loss, theft or misuse, as well as unauthorized access, disclosure, alteration or destruction.
Although there will always be people attempting to steal information, we follow the industry accepted security standards designed to safeguard and prevent unauthorized access to, disclosure of and use of your personal information. We use Secure Sockets Layer (“SSL”) encryption for credit card and other bank transactions. Due to this level of security, you must use an SSL-enabled browser such as Safari, Netscape Navigator 3.0 (or a later version), or Internet Explorer. Doing so protects the confidentiality of your personal information while in transit over the Internet. Traxbeat has used and will continue to use commercially reasonable efforts to ensure the protection of your personal information.
Finally, you will be given complete discretion to create a user name and password that only you know. To further protect your information, you should consider changing your password often and only using a browser that supports SSL encryption.
Traxbeat works hard to keep your personal information safe, accurate, complete and as current as possible. You can help us keep your personal information accurate by updating such information whenever appropriate.
You can set your browser to notify you when a cookie is enabled, allowing you the opportunity to reject or disable the cookie; however, it is possible that some portion or functions of the Traxbeat website or its participating partners’ websites may not work as well or at all if you disable your cookies.
Many websites gather certain non-personal information automatically and store it in log files, including things like your IP addresses, browser type, Internet service provider, referring/exit pages, operating system, date/time stamp, and clickstream data. None of this information identifies you directly. Traxbeat may also enable this technology for use in ways that are commonly accepted by industry practice.BLOG AND INSTANT MESSAGING:
You should be aware that any information or/and comments you share through blog.traxbeat.com and any other blog owned by Traxbeat is visible to other users. Please note that information or comments that you submit to our blog can be read, collected or used by other individuals to send you unsolicited messages. Traxbeat is not responsible for the personally identifiable information you choose to submit in the blog – you are solely responsible for any content that you post there, including, but not limited to, any personal information that you choose to reveal in the blog comments. In using any of these services, you agree that you will not use them for any purpose that is unlawful or in violation of Traxbeat’s Terms and Conditions. Please note that Traxbeat may, in its sole discretion, monitor postings and comments in Traxbeat blogs to assure that users are complying with the Traxbeat Terms and Conditions.
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make a subscription through the Site or you distribute your music through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
The Site is not intended for individuals under the age of 13.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at beta [at] traxbeat.com or by mail using the details provided below:
Traxbeat, Akti Kountourioti 11, Piraeus 18534, Attiki, Greece